Privacy Policy

Last Updated: November 14, 2025

Pinnacle Lottery Canada ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.pinnaclelottery.ca and our services.

1. Information We Collect

Personal Information:

  • Full name, date of birth, and contact information (email, phone, address)
  • Government-issued identification for age verification
  • Payment information (credit card details, banking information)
  • Transaction history and gameplay data
  • Login credentials and account preferences

Automatically Collected Information:

  • IP address, browser type, and device information
  • Cookies and similar tracking technologies
  • Usage data and website analytics
  • Geographic location data

2. How We Use Your Information

We use your information for the following purposes:

  • Processing lottery ticket purchases and prize claims
  • Verifying your age and identity (legal requirement)
  • Managing your account and providing customer support
  • Sending transaction confirmations and account notifications
  • Complying with legal and regulatory obligations
  • Preventing fraud and ensuring platform security
  • Improving our services and user experience
  • Marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

  • Gaming Authorities: As required by Canadian gaming regulations
  • Payment Processors: To process transactions securely
  • Service Providers: Third-party vendors who assist in our operations
  • Law Enforcement: When required by law or to protect our rights
  • Prize Winners: Your name and city may be publicly disclosed as a winner

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data:

  • 256-bit SSL encryption for all data transmission
  • Secure servers with firewall protection
  • Regular security audits and penetration testing
  • Employee training on data protection
  • Access controls and authentication requirements

5. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Privacy Commissioner of Canada

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory requirements (minimum 7 years for financial records)
  • Resolve disputes and enforce our agreements

7. Children's Privacy

Our services are strictly for individuals 18 years and older. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will delete it immediately.

8. International Data Transfers

Your data is primarily stored on servers located in Canada. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Your continued use of our services after changes indicates acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

  • Email: [email protected]
  • Phone: 1-800-746-6225
  • Mail: Privacy Officer, 123 Bay Street, Toronto, ON M5J 2N8

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