Responsible Gaming

Play Responsibly

Lottery games should be played for entertainment purposes only. Never spend more than you can afford to lose. If you or someone you know has a gambling problem, help is available.

Our Commitment to Responsible Gaming

At Pinnacle Lottery Canada, we are committed to promoting responsible gaming practices and providing a safe, enjoyable environment for all players. We believe that lottery participation should be a form of entertainment, not a way to solve financial problems.

Understanding Problem Gambling

Problem gambling is when gambling negatively impacts your life, relationships, work, or finances. It's important to recognize the warning signs:

  • Spending more money or time on gambling than you can afford
  • Gambling to escape problems or relieve feelings of anxiety or depression
  • Lying to family or friends about your gambling
  • Borrowing money or selling possessions to gamble
  • Missing work, school, or family events because of gambling
  • Feeling guilty or remorseful after gambling
  • Unsuccessful attempts to cut back or stop gambling
  • Chasing losses by continuing to gamble

Responsible Gaming Tools

We provide several tools to help you maintain control over your gaming:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. These limits help ensure you never spend more than you intend.

Time Limits

Set session time limits to manage how long you play. We'll send you reminders when you approach your time limit.

Self-Exclusion

If you need a break from gambling, you can self-exclude for periods ranging from 1 month to permanent exclusion. During this time, your account will be suspended and you won't be able to play.

Activity History

Review your complete gambling history, including all deposits, wagers, and winnings. Understanding your patterns can help you make informed decisions.

Reality Checks

Receive periodic notifications about your playing time and spending to help you stay aware of your gambling activity.

Tips for Responsible Gaming

  • Set a Budget: Only gamble with money you can afford to lose. Never use money needed for bills or expenses.
  • Set Time Limits: Decide in advance how long you'll play and stick to it.
  • Never Chase Losses: Accept losses as part of the game and never try to win back money by gambling more.
  • Don't Gamble Under the Influence: Avoid gambling when drinking alcohol or using drugs.
  • Keep It Fun: Gambling should be entertainment, not a way to make money.
  • Take Breaks: Regular breaks help you maintain perspective and control.
  • Balance with Other Activities: Make sure gambling doesn't interfere with work, family, or other hobbies.

Help and Support Resources

If you're concerned about your gambling or someone else's, these resources can help:

Problem Gambling Helpline

Call 1-800-461-0140 (24/7 support in English and French)

ConnexOntario

Free and confidential health services information

Gambling Therapy

Free online support and counseling for gambling problems

Gamblers Anonymous

Fellowship of men and women who share their experience to solve their gambling problem

For Family and Friends

If someone you care about has a gambling problem:

  • Approach them with empathy and concern, not judgment
  • Encourage them to seek professional help
  • Don't lend them money for gambling
  • Consider joining Gam-Anon, a support group for families affected by problem gambling
  • Take care of your own mental health and wellbeing

Underage Gambling Prevention

We take underage gambling very seriously. All players must be 18 years or older to participate in lottery games. We use advanced age verification technology and regularly audit our systems to prevent minors from accessing our services.

If you suspect a minor has accessed our platform, please report it immediately to [email protected].

Need Immediate Help?

Crisis Support

1-800-461-0140

Available 24/7 in English and French

Text support: Text CONNEX to 247247

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